Privacy Policy
This Privacy Policy explains how Dorvex OÜ (“Dorvex”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit or make a purchase from our website.
Dorvex is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian and EU laws.
1. Data Controller
Dorvex OÜ
Registered in Estonia
Registration number: 17393311
VAT number: EE102934320
Location: Tallinn, Estonia
Email: dorvex.ou@gmail.com
Phone: +372 5646 3110
2. Personal Data We Collect
We may collect the following types of personal data:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information (processed securely by third-party payment providers)
- Order history
- IP address and basic device/browser information
- Communications sent to us via email or contact forms
We only collect data that is necessary to process orders, provide customer support, and comply with legal obligations.
3. How We Use Personal Data
Your personal data may be used for the following purposes:
- Processing and fulfilling orders
- Shipping and delivery of purchased items
- Communicating with you regarding orders or inquiries
- Providing customer support
- Complying with accounting, tax, and legal requirements
- Improving our website and services
- Preventing fraud and ensuring transaction security
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract (order fulfillment)
- Legal obligations (accounting, tax, consumer protection)
- Legitimate interests (fraud prevention, service improvement)
- Consent, where applicable (e.g. marketing communications)
5. Data Sharing and Third Parties
Dorvex does not sell or rent personal data.
We may share personal data only with trusted third parties when necessary, including:
- Payment service providers
- Shipping and logistics partners (e.g. Omniva, courier services)
- IT and hosting service providers (including Shopify)
- Authorities when required by law
All third parties process data in accordance with GDPR or equivalent data protection standards.
6. International Data Transfers
Some service providers (such as Shopify or payment processors) may process data outside the European Economic Area (EEA). In such cases, appropriate safeguards are applied to ensure adequate data protection.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Order and accounting data is retained in accordance with applicable legal retention periods.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data (where legally permitted)
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us at dorvex.ou@gmail.com.
9. Cookies
Our website uses cookies and similar technologies to ensure proper functionality, analyze website usage, and improve user experience.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.
11. Changes to This Policy
Dorvex reserves the right to update this Privacy Policy when necessary. Any changes will be published on this page with an updated effective date.
12. Contact
If you have any questions about this Privacy Policy or the handling of your personal data, please contact:
Email: dorvex.ou@gmail.com
Phone: +372 5646 3110